Smart service in the online shop

Easy – fast – individual

To provide you with a unique shopping experience, we focus on comprehensive digital product presentations and a first-class service that will help you with general and technical questions. With your data secured, you order your goods ultimately at a reasonable price and receive them safely and swiftly delivered.

Customer service and technical support

In our shop you will find in the FAQ section, answers to frequently asked questions. This, in combination with the detailed product information and features, should make the product selection and ordering process as user friendly as possible for you. Our service team is gladly at your disposal should you have any additional questions.

Our customer service staff all have industry expertise and receive continuous training to be able to always offer you the best advice on our products. The team is available for you Monday through Friday, from 7 am until 4 pm, via phone, fax as well as via our live chat directly in the shop:

Icon Call  00800 24 2011 24 (free)   or   +44 178 489 5006

Icon Mail  +44 178 489 8360     Icon web   Icon Livechat      

Outside of normal business hours you can leave us a message via e-mail:

Icon Mail

Customer service

Proven security

Proven security    


Your security is important to us. Therefore we rely on the Trusted Shops seal of approval and thus to the fulfilment of over 100 quality criteria. In addition, we create a perfect transparency through the corresponding shop reviews regarding our services. The reviews are continuously checked by us and also are used as a guide for shop optimizations.

Certified security

Furthermore, we also want you to know that your data is safely protected. Therefore we have had our shop EV-SSL certified. By Extended Validation due to stricter public procurement directives with respect to the SSL (Secure Sockets Layer) your data is fully secured.

Individual payment and delivery options

In our online shop you can choose between the most current payment methods. In addition to credit card payment and PayPal, prepayment via bank wire transfer (BACS) as well as payment on invoice is available. BACS payments are available for both the invoice and prepayment options.

payment methods

delivery options

As a standard service, we provide our customers with the UPS standard shipment (approx. 48 h delivery time). Upon request we also offer individual express options.

For delivery costs please check here or inquire directly with us at: or 00800 24 2011 24 (free).