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FAQ

Frequently Asked Questions

1. General

Should a question remain unanswered, please do not hesitate to contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

2. Create and administrate account

A customer account helps you to directly access all orders you have placed with the web shop at any time. In the order status, you will find the processing step of your current order. When you enter the parcel tracking code, you can track the route and the delivery time of your parcel online. You also save time since details, once they have been entered are automatically retrieved after successful login. You have access to your stored customer details and can change them at any time. You can also change your password at any time. Moreover, you can also view your wish list and submitted reviews.

In the menu bar at the top, please select "My account" and enter your email address and password. Your account details will be displayed and can be changed by you any time.

Please sign in at "My Account" entering your old email address and your password. Go to "My Account", "Manage Addresses". After entering your new email address and password click on "Change email address".

Please click on "My account" in the header. There you can change your address via the button "Manage addresses". Using the button "Edit address" on which a pen is depicted, existing addresses can be changed. New addresses can easily be created via the button "+ New address".

Pease note, however, that you can only change the invoice and delivery address for the payment method PayPal in your own PayPal account since we get your details directly from PayPal.

Sign in

Go to "My Account" in the header of the web shop and log in with your email address and password. Then you can see your stored customer details.

Sign out

Go to "My Account" in the header of our web shop and click the button "Sign out"

Please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

The easiest way to check if your shipment has already reached its destination is the proof of delivery of the respect forwarding agent.

Simply follow the tracking link we sent you by email. As an alternative, you can directly enter your parcel number on the homepage of the respective forwarding agent.

You will usually find the remark "delivered", the name of the person who accepted the parcel, the date and the time of delivery.

For further questions, please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

 

3. Password

Click on "My account" in the header. Next to the question "Forgot password?", click on "Request now!". Then you have to enter your email address and you will receive a newly registered password via email. Once signed in you can create a new customized password on our website at "Change password" in "My account".

 

4. Items / Assortment

In order to always be able to offer you attractive prices, we rely on a concentrated portfolio; we are not present at trade fairs and do not have any on-site sales team with branch offices. We pass on the resulting cost advantage directly to you.

When you have placed an article in the shopping basket, we will check the availability and reserve it for you in a second step at the checkout. In individual cases, it is possible that the last piece of the article is bought by another customer before the reservation is made.

All products offered are new items in original packaging from the renowned manufacturers.

The items we distribute as our own brand Automation24 are manufactured by ISO9001-certified manufacturers on our behalf.

The accompanying accessories for all products in the Automation24 online shop can be found on the respective product detail pages. This way an easy compilation of your package of automation technology is possible.

All products we sell are listed in our shop. Should you not find the article or product category you are looking for, please contact us via contact form, email, phone, fax or chat. To do so please use our contact page. We are trying to extend our product portfolio with respect to demand.

Yes! Thanks to the Automation24 product comparison tool you can compare various items according to their technical features. Simply tick the box "Compare items" on the respective product detail pages. Afterwards click on the button "Product comparison".

Automation24 distributes only standard products but we will give you contacts at our suppliers who can help you with special solutions. Just contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

No. Should you have any questions about the products offered, we will be happy to answer them via contact form, email, phone, fax or chat. To do so please use our contact page. Alternatively, you can also ask us via the helpful button "Questions about the item" on the respective product detail page.

To place items on your personal wish list you can simply press the "To wish list" button on the product detail page. This guides you directly to your wish list. Additionally, you can also access your wish list via "Your account", which you can access through the button placed in the header. There you can also edit your wish list and when required place items in your cart.

To review items please sign in. Then click on the button "Write a review". You can then review and comment on any article. Posted reviews can be viewed and if needed deleted in "Your account" via the button "Posted reviews".

The prices offered in the shop are considerably below the list prices of the manufacturers and are our end prices, irrespective of the quantity. Except for special offers; therefore stay up-to-date and subscribe to our newsletter. Subscribe now!

If you have interesting products for automation technology and would like to become a supplier to Automation24, please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

 

5. Price policy

Our prices are already greatly discounted and considerably below the recommended retail price of the manufacturers. You do not pay any charge for minimum quantities but are not granted any discount on larger quantities, either. Discounts are only granted as price actions we inform you about in our newsletter.

To benefit from these advantages simply subscribe to the Automation24 newsletter and you will receive a 5% discount on your purchase. In addition, you will get exclusive information about price actions, competitions and much more.

Article-specific prices for business customers are net prices plus VAT; for private customers there are gross prices incl. VAT. If you are not signed in, you can change the price list via the "B2B/B2C" button at the top of the website. The shipping cost overview only lists gross prices incl. VAT.

 

6. Ordering process

Go to "My Account" and then click on "Change Password". Enter your old password and the desired new password. Then simply click on "Save password".

First of all, collect all items in your shopping basket and then go to the checkout. Please note that there are shipping costs for each parcel.

The representation of the products in the online shop does not constitute a legally binding offer, but is only an online catalogue of a non-binding character. By clicking the button "Submit", you place a binding order for the items in the shopping basket. The confirmation of the receipt of your order takes place together with the acceptance of the order immediately after sending off, by means of an automated e-mail. With this e-mail confirmation, the purchase contract has been brought about.

 

7. Payment methods

You can choose among the following payment methods:

  • Payment on account (within 10 days)
  • Credit card (Mastercard, VISA, American Express)
  • Bank wire transfer
  • PayPal

Please indicate only the order number you have received in the confirmation email as reason for payment / payment reference. Other or any additional details as reason for payment may result in wrong or delayed assignment of your order.

The document number can also be found in "Your account" under "Orders" and "Document number".

You can redeem a voucher in your shopping basket. Please put in your voucher code into the box called "Your voucher code" and proceed to checkout afterwards.

 

8. Dispatch and delivery

Yes, of course. Simply go to "My account" and click on "Manage addresses" and afterwards on "+New address".

Depending on order value and delivery destination the standard dispatch to the UK is free of charge for you.

In addition to the standard dispatch, we offer several delivery services and also courier direct transport.

For detailed price and service information, please click here.

If you have any further questions please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

Depending on order value and delivery destination the standard dispatch to many European countries is free of charge for you.

In addition to the standard dispatch, we offer several delivery services and also courier direct transport.

For detailed price and service information, please click here.

If you have any further questions please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

Deliveries to the UK take about one or two working days.

If you have not received the parcel after two or three working days, please contact us via contact form, email, phone, fax or chat; so that we can get into it. To do so please use our contact page. Smooth processes are most important for us because we want you to be satisfied with all of our services! You should also look for a parcel delivery notification in your letterbox.

The tracking link we sent you by email helps you to track your parcel so that you always know where the shipment you expect is at that moment.

As a standard we ship via UPS. Various Express delivery services will also be processed via UPS. For courier services and direct transports we process with our forwarding partner Go!. For questions or special inquiries regarding shipment to third party countries just contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

At present, deliveries to all European destinations are handled with standard- and express dispatch services, using various prepayment options. Generally, we ship to nearly every destination. For individual information about shipping methods and destinations you cannot choose in our shop, please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

 

9. Complaints and returns

If you want to make a complaint or want to start a return shipment, simply contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

We will find an easy solution for you to return your shipment.

 

10. Newsletters

To subscribe to our newsletter simply fill in your contact details into the newsletter box at the bottom of our homepage. You can also click on the "Newsletter" button in the header or footer under the headline "Service". Then click on "Continue" and then on "Subscribe". A confirmation link will be sent to your email address and you will need to click on the link for confirmation. Then you have successfully registered to receive the newsletters.

You can benefit from exclusive price actions and competitions if you read our Automation24 newsletter and you will also be informed in advance about product innovations.

In each newsletter, we send you can unsubscribe directly via a link. You can also unsubscribe in our shop at "Service/Newsletter" by entering your contact details.

 

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